The Enigma Bureau's mission is to decode the "fuzzy front end" of new product development.
We bridge design, technology and marketing in order to help you define and answer the fundamental questions: Who are your customers? What do they need and want? What should you build to improve their lives? And how do you create growth by doing it?
Innovation & Experience Strategy
We help you lay the foundation for transforming your customer experience, and identifying new opportunity areas and value propositions for growth.
Customer Insights & Journey Mapping
How does your existing experience truly address customers' needs, goals and concerns? How effectively does it move them along the purchase path?
Workshop & Sprint Facilitation
Getting started is often the hardest part. A customized workshop is a great way to kick-start your next project, get your thinking unstuck, or achieve stakeholder alignment.
We work one-on-one with you or growth-oriented individuals in a customized program to strengthen latent skills in customer empathy and innovation mindset & process.
What mystery can we help you solve?
Behind every technology problem is a business problem. And behind every business problem is a human problem.
Find out more about our experience in innovation and UX strategy, customer research, multi-channel customer journeys, and specialist knowledge in financial services.
We've worked with some of the world's leading companies to innovate on new products, services and experiences, and have learned a thing or two along the way - some of it counter-intuitive.
What You Can and Should be Doing With Your Customer Journeys (Harvard Business Review)
Using Customer Journey Maps to Improve Customer Experience (Harvard Business Review)
Touchpoints Bring the Customer Experience to Life (Harvard Business Review)
A Great UX Doesn't Guarantee a Great Customer Experience (Harvard Business Review)
Compete on Know-Why, Not Know-How (Harvard Business Review)